Privacy Policy

Effective Date: July 26, 2026

OctaGeeks (“OctaGeeks”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to users of our website, software, and services.

By using our website or services, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We may collect information that you voluntarily provide, information required to provide our services, and information made available through authorized third-party integrations.

Information we may collect includes:

  • Name
  • Business name
  • Email address
  • Telephone number
  • Billing information (processed through third-party payment providers)
  • User account information
  • Website information
  • Customer support communications

2. Meta Platform Data

If you authorize OctaGeeks to access your Meta business assets, we may access information through Meta’s APIs solely to provide the services you request.

Depending on the permissions you grant, this may include:

  • Facebook Page information
  • Instagram Professional Account information
  • Facebook Messenger conversations
  • Instagram Direct Messages
  • Public posts
  • Comments
  • Page and account identifiers
  • User identifiers required for messaging
  • Page insights and analytics
  • Business account information
  • Lead information generated through Meta products

OctaGeeks only accesses information explicitly authorized by the customer through Meta’s authorization process.

We do not sell Meta Platform data or use it for purposes unrelated to providing the requested services.


3. How We Use Information

Information may be used to:

  • Provide our software and services
  • Monitor Facebook and Instagram activity
  • Receive webhook notifications
  • Process customer messages
  • Send notifications requested by customers
  • Automate customer workflows
  • Provide CRM functionality
  • Generate reports and analytics
  • Improve our products and services
  • Provide customer support
  • Detect abuse, fraud, or unauthorized access
  • Comply with legal obligations

4. Information Sharing

OctaGeeks does not sell, rent, or trade personal information.

Information may be shared only:

  • With service providers necessary to operate our services
  • When required by law
  • To comply with legal process
  • To protect the rights, property, or safety of OctaGeeks, our customers, or others
  • With your express authorization

5. Third-Party Services

Our services may integrate with third-party platforms including, but not limited to:

  • Meta Platforms
  • Facebook
  • Instagram
  • Messenger
  • Twilio
  • Stripe
  • Google
  • Cloud hosting providers
  • Artificial Intelligence service providers

Each third-party service operates under its own privacy policy.


6. Data Retention

We retain information only for as long as necessary to:

  • Provide requested services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain system security
  • Provide customer support

Data may be deleted or anonymized when it is no longer required.


7. Data Security

OctaGeeks implements commercially reasonable administrative, technical, and physical safeguards designed to protect customer information.

These safeguards include, where appropriate:

  • HTTPS encrypted communications
  • Access controls
  • Authentication mechanisms
  • System monitoring
  • Secure hosting environments

While we strive to protect all information, no method of electronic transmission or storage is completely secure.


8. Cookies

Our website may use cookies and similar technologies to:

  • Maintain user sessions
  • Improve website functionality
  • Remember user preferences
  • Analyze website usage
  • Enhance security

Users may disable cookies through their browser settings, although some website features may not function properly.


9. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete personal information
  • Restrict certain processing
  • Receive a copy of your information where applicable

Requests may be submitted using the contact information provided below.


10. Meta Platform Compliance

When you connect Facebook, Instagram, or other Meta business assets to OctaGeeks:

  • You authorize OctaGeeks to access only the data necessary to provide the services you request.
  • You may revoke OctaGeeks’ access at any time through your Meta Business Integrations settings.
  • OctaGeeks complies with applicable Meta Platform Terms and Developer Policies.
  • Meta Platform data is used solely for providing services requested by the customer.

11. Children’s Privacy

Our services are not directed toward children under thirteen (13) years of age.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.


12. International Data Transfers

Information may be processed and stored in the United States or other jurisdictions in which OctaGeeks or its service providers operate.

By using our services, you consent to such processing.


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately upon posting the updated Privacy Policy on this page.

The Effective Date at the top of this document indicates the most recent revision.


14. Data Deletion Requests

Customers may request deletion of their account and associated personal information by contacting OctaGeeks using the contact information below.

Upon verification of the request, applicable information will be deleted or anonymized within a reasonable period unless retention is required by law or necessary to protect legal rights.


15. Contact Information

OctaGeeks

Email: [email protected]

If you have questions regarding this Privacy Policy or our privacy practices, please contact us at the email address above.