Terms of Service

Effective Date: July 26, 2026

Welcome to OctaGeeks. These Terms of Service (“Terms”) govern your access to and use of the OctaGeeks website, software, applications, APIs, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.


1. Eligibility

You must be at least eighteen (18) years of age and legally capable of entering into binding agreements to use the Services.

If you use the Services on behalf of a business or organization, you represent that you have the authority to bind that organization to these Terms.


2. Services

OctaGeeks provides software and technology services that may include:

  • Customer relationship management (CRM)
  • Marketing automation
  • AI-powered workflow automation
  • SMS messaging integrations
  • Facebook, Instagram, Messenger, and Meta Platform integrations
  • Website development
  • Hosting services
  • Analytics and reporting
  • API integrations
  • Custom software development

Services may change or be discontinued at any time.


3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

  • Provide accurate information.
  • Keep your account information current.
  • Protect your login credentials.
  • Notify OctaGeeks immediately of any unauthorized account activity.

You are responsible for all activity occurring under your account.


4. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable law.
  • Infringe the intellectual property rights of others.
  • Send spam or unsolicited communications.
  • Transmit malware or harmful code.
  • Attempt unauthorized access to systems or data.
  • Interfere with the operation of the Services.
  • Use the Services for fraudulent or deceptive purposes.

OctaGeeks reserves the right to suspend or terminate accounts engaged in prohibited activities.


5. Meta Platform Integrations

Certain Services connect with Facebook, Instagram, Messenger, or other Meta products.

By connecting your Meta accounts, you authorize OctaGeeks to access the data necessary to provide the requested functionality.

You remain responsible for complying with:

  • Meta Platform Terms
  • Meta Developer Policies
  • Facebook Terms of Service
  • Instagram Terms of Use

OctaGeeks is not responsible for changes made by Meta that affect API functionality or service availability.


6. Third-Party Services

The Services may integrate with third-party providers including:

  • Meta Platforms
  • Facebook
  • Instagram
  • Messenger
  • Twilio
  • Stripe
  • Google
  • Artificial Intelligence providers
  • Cloud hosting providers

Your use of third-party services is governed by their respective terms and privacy policies.

OctaGeeks is not responsible for third-party services or their availability.


7. Payments

If you purchase paid services:

  • Fees are due according to your subscription or service agreement.
  • Unless otherwise stated, all fees are non-refundable.
  • Failure to pay may result in suspension or termination of Services.

Taxes are the responsibility of the customer unless otherwise required by law.


8. Intellectual Property

All software, source code, designs, graphics, trademarks, documentation, and other materials provided by OctaGeeks remain the exclusive property of OctaGeeks or its licensors.

Except as expressly permitted, you may not:

  • Copy
  • Modify
  • Reverse engineer
  • Redistribute
  • Sell
  • License
  • Create derivative works

without prior written permission.


9. Customer Content

You retain ownership of all information, data, media, and content you submit to the Services.

You grant OctaGeeks a limited license to process, store, transmit, and display your content solely as necessary to provide the Services.


10. Availability

OctaGeeks strives to maintain reliable Services but does not guarantee uninterrupted operation.

Services may be unavailable due to:

  • Maintenance
  • Software updates
  • Internet outages
  • Third-party failures
  • Security incidents
  • Events beyond our reasonable control

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OCTAGEEKS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.


12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OCTAGEEKS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL.

IN NO EVENT SHALL OCTAGEEKS’ TOTAL LIABILITY EXCEED THE AMOUNT PAID BY THE CUSTOMER TO OCTAGEEKS DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.


13. Indemnification

You agree to defend, indemnify, and hold harmless OctaGeeks, its owners, employees, contractors, affiliates, and licensors from any claims, damages, liabilities, costs, and expenses arising from:

  • Your use of the Services.
  • Your violation of these Terms.
  • Your violation of applicable law.
  • Your infringement of any third-party rights.

14. Suspension and Termination

OctaGeeks may suspend or terminate access to the Services at any time if:

  • These Terms are violated.
  • Payment obligations are not met.
  • Required by law.
  • Necessary to protect the security or integrity of the Services.

Customers may discontinue use of the Services at any time.

Termination does not relieve either party of obligations that accrued prior to termination.


15. Changes to the Services

OctaGeeks may modify, update, enhance, or discontinue any portion of the Services without prior notice.

We are not liable for modifications or discontinuation of any feature or service.


16. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of North Carolina, without regard to its conflict of law principles.

Any legal action arising under these Terms shall be brought in the appropriate state or federal courts located in North Carolina.


17. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.


18. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreement between you and OctaGeeks, constitute the entire agreement regarding your use of the Services.


19. Contact Information

OctaGeeks

Email: [email protected]

Questions regarding these Terms of Service may be directed to the email address above.